Discover the warmth and beauty of our handmade crochet sweater, inspired by the vibrant colors of the sunset. Each piece is meticulously crafted, blending hues of deep oranges, golden yellows, and vibrant pinks to capture the essence of twilight. Cozy, stylish, and uniquely designed, our sunset sweater is perfect for those who appreciate the artistry of handmade fashion and the serene beauty of nature's palette.
Sunset Crochet Sweater
Handmade using crochet thecnique made with Papatya cotton ecofriendly thread
Return and Refund Policy
At SOLSTICE, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we are here to help. Please review our return and refund policy below.
Returns
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You will also need to provide the receipt or proof of purchase.
Return Process
- Contact Us: Email us at solstice.slowfashion@gmail.com to initiate a return. Please include your order number, the item(s) you wish to return, and the reason for the return.
- Shipping: Once your return is approved, we will provide you with a return address. You will be responsible for the cost of shipping the item back to us. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
- Inspection: After we receive your item, we will inspect it and notify you of the status of your refund.
Refunds
If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer's policies.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [your email address] with details of the issue.
Non-Returnable Items
Certain items cannot be returned, including:
- Gift cards
- Some health and personal care items
Sale Items
Only regular-priced items may be refunded. Sale items are non-refundable.
Contact Us
If you have any questions about our Return and Refund Policy, please contact us at:
- Email: solstice.slowfashion@gmail.com
- Phone: 0224562686
Shipping Policy
Overview
At Solstice, we strive to ensure that your shopping experience is seamless and enjoyable. Please review our shipping policy for important information on how we handle and deliver your orders.
Domestic Shipping
We offer shipping within New Zealand. All orders are processed and shipped within 2-3 business days from the date of purchase, excluding weekends and holidays.
Shipping Rates and Delivery Times
- Standard Shipping:
- Cost: $8.00 Auckland Area
- $12.00 Rest of New Zealand
- Rural areas to be estimated
- Estimated Delivery Time: 3-5 business days
- Express Shipping:
- Cost: $10.00
- Estimated Delivery Time: 1-2 business days
Free Shipping
We offer free standard shipping on all orders over $150.
Order Tracking
Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can track your order using the link provided in the email.
International Shipping
At this time, we only offer shipping within New Zealand. We do not ship internationally.
Order Processing and Handling
- Orders are processed Monday through Friday.
- Orders placed after 12:00 PM NZST on Friday will be processed the following Monday.
- During peak seasons and sales, processing times may be longer.
Delivery Issues
If you encounter any issues with your delivery, please contact us at solstice.slowfashion@gmail.com We will work with the courier to resolve the issue as quickly as possible.
Shipping Address Accuracy
Please ensure that all shipping details are correct at the time of purchase. We are not responsible for delays or lost packages due to incorrect shipping addresses. If you need to change your shipping address, please contact us immediately at solstice.slowfashion@gmail.com.
Lost or Damaged Packages
If your package is lost or damaged during transit, please contact us within 7 days of the estimated delivery date. We will initiate an investigation with the courier and keep you updated on the status.
Contact Us
If you have any questions about our shipping policy, please contact us at:
- Email: solstice.slowfashion@gmail.com
- Standard Shipping: